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11.08.2022 - Poor call centre experiences could cost businesses up to 84% of returning customers



View RealWire related news. Customers reveal that long call queues and dealing with an Interactive Voice Response system as their top call frustrations. London, UK - 8th November 2022 -Infinity, the global call intelligence and speech analytics platform, today announces the results of its ‘Moments That Matter’ survey, finding that 84% of customers would be less likely to return to a brand after a poor customer call experience. Almost half (46%) of the consumers also agree that they have... Source: RealWire

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