09.26.2022 - Almost half of customer service calls fail due to contact centre background noise

Nearly half of all consumers hang up immediately when they hear contact centre noise 87% of customers have had to repeat themselves on a customer service call because the agent couldn’t hear them Additionally, 86% of agents have had to repeat themselves because the customer couldn’t hear them London, UK; 26th September 2022: Almost half of customer service calls are abandoned due to contact centre background noise, with 42% hanging up immediately when they detect... Source: RealWire - View Press Release