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03.22.2022 - New research: digital self-service now more popular than calling customer service



View RealWire related news. 60% of UK household water and energy customers prefer not to call customer service if they can use online tools to solve their problems, according to Macro 4 research Crawley, UK, March 22, 2022 - Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to new survey findings released by Macro 4. The research, which examines UK consumer attitudes to household energy... Source: RealWire

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