With more than 11,000 stores across Thailand serving millions of customers, CP All, the country’s sole licensed operator of 7-Eleven convenience stores, recently turned to AI to dial up its call centers’ service capabilities. Built on the NVIDIA conversational AI platform, the Bangkok-based company’s customer service bots help call-center agents answer frequently asked questions and Read article >
The post Talking the Talk: Retailer Uses Conversational AI to Help Call Center Agents Increase Customer Satisfaction appeared first on The Official NVIDIA Blog.
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