09.14.2021 - Research finds IT support positively transformed by pandemic as challenges accelerate innovation and agility

Satisfaction with IT service desks improved in 65% of businesses following COVID-19 lockdowns; rising to 72% in public sector organisations 14 September 2021. The perception of IT support has dramatically improved thanks to the successful response of service desks to the pandemic, lockdowns and working from home. According to new research from the Service Desk Institute (SDI), sponsored by Sunrise Software, 65% of organisations said that the overall business now has a more positive view... Source: RealWire - View Press Release