07.195.2021 - White lies leave UK companies in the dark

A quarter of us don’t complain about poor service, over half give excuses to get company representatives off the phone, and nearly two-thirds say businesses get it wrong about how good their service is. This “traditional British reserve” is undermining efforts to improve customer service - with many companies only learning about customers’ issues when they leave. London, UK, 14th July 2021: How many of us have told a waiter we were happy with an... Source: RealWire - View Press Release