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03.17.2021 - MaxContact integrates award-winning speech analytics to help businesses improve customer experience and reduce churn



View RealWire related news. Contact centre solution provider partners with Avoira to add emotion-detecting software to comprehensive feature set London, UK, 17th March 2021: Manchester-based Contact Centre software company MaxContact has partnered with Avoira to integrate powerful speech analytics into its industry-leading contact centre solution. The deal sees MaxContact adopting Avoira’s award-winning voice analytics solution, Xdroid, to help businesses create more satisfying customer experiences. Avoira’s speech analytics accurately QA checks every single conversation, at mass scale, with market-leading accuracy.... Source: RealWire

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