11.316.2019 - Rallying cry needed to beat CX slump

Research reveals CX ‘evolution and revolution’ is key to driving changeLondon, UK and New York, NY and Oslo, Norway: 12 November 2019: The gap between CX Leaders and Laggards is widening according to the newly published State of Customer Experience 2019 report. Many Customer Experience teams are struggling to prove the value of their programmes, and investment is being threatened. The results of the survey indicate that in order to reverse the trend practitioners need... Source: RealWire - View Press Release