10.295.2019 - As high street shops close, retailers also fail to control online customer churn

90% of retailers believe they are delivering a consistent digital experience - however, over a third of customers drop off sites, and 60% of organizations don’t measure customer churnPressure mounts on retailers as digital product and app releases increase by 20% per yearLondon, UK, 22nd October, 2019: A recent survey of 500 retailers sponsored by Eggplant, the digital experience specialist, revealed the pressures facing online digital teams in advance of busy retail season. While 92%... Source: RealWire - View Press Release