06.162.2019 - The AI Summit LONDON 2019: parlamind Presents First Omni Channel Intelligence for Email, Chat and Telephone

Berlin based AI startup parlamind has made it: their software is capable of leading the first customer dialogues in spoken language. As a specialist for efficient Customer Service through AI, parlamind already reliably supports their customers via Email and Chat. With the current product enhancement, now, even customer inquiries by telephone can be answered by the AI in a spoken dialogue. In a nutshell, parlamind’s AI handles bilingual customer requests - in German and English... Source: RealWire - View Press Release