09.255.2018 - Research Reveals Artificial Intelligence is a Priority for Customer Service, But Implementation Levels are Low in Irish Organisations

Microsoft Ireland and Codec research shows:65% of Irish organisations with customer contact centres currently view Artificial Intelligence (AI) as an average or high prioritySeven out of ten see AI as a high priority for the future for both their general business (69%) and customer service (68%)But, only 14% claim their organisation is currently using AI for customer service33% are planning to implement AI in the future with 44% currently working on projects to use AI... Source: RealWire - View Press Release