11.319.2017 - Birmingham City Council puts knowledge at the heart of customer service with Eptica

Enables faster, more consistent and efficient email and phone responses for local authority in UK’s second largest cityReading, UK, 15 November 2017, Birmingham City Council (BCC) is delivering improved service to its 1.1 million citizens by using Eptica’s artificial intelligence-powered customer experience platform to respond consistently to the over 2.19 million emails and phone calls it handles every year. By using Eptica, BCC has cut average handling times across services for email by 30%, to... Source: RealWire - View Press Release