10.303.2017 - 70 per cent of contact centres require customers to read sensitive data aloud, increasing security risks

Global survey of contact centre agents shows the use of outdated practices for customer interaction, data collection and fraud prevention are compromising securityBoston, US and Guildford, UK - Oct. 30, 2017 - A new survey of contact centre agents conducted by Semafone reveals the dire state of contact centre data security. Drawing responses from more than 500 agents across industries around the globe, the survey shows that a concerning number of contact centres rely on... Source: RealWire - View Press Release