01.27.2017 - KLM Customer Service Reps Avoid Turbulence in Social Media with AI Tool

Delays can be excruciating when you’re trying to change a flight by chat, figure out a return policy online or get a retailer to answer your questions via Twitter. But that could soon change. A leading indicator: KLM Royal Dutch Airlines has become the first major consumer brand to deploy an AI-infused deep learning application. […]

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