10.280.2015 - Adopt Before You Adapt Your IT Processes

By John Worthington Many people familiar with ITSM have heard the expression ‘adopt & adapt’ as a good practice, but it’s worth noting the order in which these words are placed. You must adopt before you can adapt. This leads to the question, when has a process been ‘adopted’? Incomplete Process[i] If a process doesn’t […]

The post Adopt Before You Adapt Your IT Processes appeared first on VMware Operations Transformation Services.