09.23.2015 - The Co-operative Group Selects Eckoh to Strengthen Payment Security

Eckoh announced today that it has been selected by The Co-operative Group to provide its secure payment solution, CallGuard. CallGuard will be implemented throughout The Co-operative Group's contact centres in its Electrical, Legal Services, Group Finance and Funeralcare divisions. These divisions take in excess of 250,000 calls per year through approximately 125 customer service representatives. CallGuard prevents customers' payment card data from entering contact centre environments, enabling agents to take payments securely over the phone... Source: RealWire - View Press Release