07.187.2015 - Consumers In Fast Growing Economies Have Highest Customer Contact Expectations

'Autonomous Customers' are happy to self-serve, but expect instant and excellent service through multiple channels when needed85 per cent of people believe it should be easier to contact organisationsOnly 1 in 5 consumers have their issue resolved by their first interaction with an organisation88 per cent of consumers would be more loyal to organisations that are easier to deal withGuildford, UK - July 6, 2015 - Consumers in fast growing economies - such as India... Source: RealWire - View Press Release