06.160.2015 - TDC boosts customer experience with combined Sitel Danish and UK team

Hybrid in-sourcing and near-sourcing model ups customer satisfaction, boosts jobs and increases employee engagementLONDON, UK, 9 June 2015 - Denmark's largest telecommunications and pay TV provider, TDC, has experienced increased customer satisfaction and boosted employee engagement by outsourcing customer care and support to Sitel. As a result of full staffing, more than 80% of calls are now answered within 20 seconds, supporting a smooth and seamless experience for TDC customers.In a project designed to help... Source: RealWire - View Press Release