06.154.2015 - Salt chooses SandSIV solution for the even more customer centric approach

Salt signed a contract with SandSIV to start a Voice of the Customer (VoC) program using a SaaS (Software as a Service) based customer feedback application. The VoC program solution works across multiple channels (web, email, SMS, IVR) in multiple languages. Initial focus is on systematic short term customer ratings of interaction experience events (extending call surveys to shop visits, billing).Ad-hoc surveys are planned to gain even better insights and identify areas for further improvements... Source: RealWire - View Press Release