03.72.2015 - Why Service Owners Are Integral to IT-as-a-Service Delivery

	By Kai Holthaus The Service Owner Role The service owner role is central for an IT organization that is operating IT as a service (ITaaS). Why? Because the service owner is accountable for delivering services to customers and users, and accountabilities include: To act as prime customer contact for all service-related enquiries and issues To […]]>... - View Press Release - Visit VMware, Inc.