02.37.2015 - YouTube could replace the call centre, finds survey

Most of us would rather trust a stranger's opinion than enquire about our purchases at the contact centre, according to new research from Aspect SoftwareWe are all now customer service representatives, with most of us preferring to resolve issues with companies by heading online to find similar experiences and opinions - even after we've bought something - a new study from Aspect Software has found.According to the survey*, more than 3 in 5 of us... Source: RealWire - View Press Release