05.132.2014 - Businesses losing up to £750,000 due to high failure rate of customer programmes

8 in 10 companies with solid customer programmes demonstrate significant profit increasesYet 81% of organisations have seen their customer initiatives fail in the last three years, costing them up to £750,000 each over the past three yearsEurope lags behind the rest of the world in meeting customer expectations Guildford, UK - May 12, 2014 — Fewer than 20% of companies globally are delivering the level of service their customers expect, according to a new study... Source: RealWire - View Press Release