01.05.2012 - Real-time search set to revolutionise contact centre customer service

New patent from NewVoiceMedia will enable customer information to be gathered from the Internet in real-time 5 January, 2012: The call centre experience is set to become radically different as agents will soon be able to make use of real-time social media information as customer calls come in, following NewVoiceMedia's recent award of a new UK patent. The patent, invented by NewVoiceMedia's founder Richard Pickering, brings a regularly discussed concept to reality and discloses a... Source: RealWire - View Press Release