We are excited to share that 4,000 customers have adopted Skyline, and are receiving proactive support from VMware. Skyline’s hyper-growth is fueled by customers wanting a more proactive and predictive experience that helps them focus on innovation by avoiding problems. Since launching Skyline in early 2018, it has become one of VMware’s largest cloud services,

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On August 26th, 2019, at VMworld US, we announced a new and improved Premier Support offering. We streamlined our Premier Support services into a new single offering, called VMware Premier SupportTM. This will enable VMware to give customers the “white glove” experience, the best in customer care that VMware offers, accelerating outcomes for customers business

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At VMworld US 2019, you will have the opportunity to adopt VMware Skyline, on-the-spot. Skyline team members will be available during the conference to assist customers with adopting Skyline. Any customer who adopts Skyline at VMworld will receive a Skyline t-shirt. And for those who do adopt Skyline at VMworld, you can pick-up your t-shirt up

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While VMworld is right around the corner, and we’re excited to meet customers and have a conversation about proactive support, we have also been working hard to incorporate customer feedback and requests into Skyline Advisor. And with that, I’m excited to share updates to Skyline Advisor available today. This update to Skyline Advisor includes updated

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VMware Horizon Auto start applications are launched after a remote app is launched from Windows 10 agent Date Published: 31-Jul-19 VMware NSX Data Center for vSphere 100% CPU usage on NSX Edge 6.4.4 Date Published: 1-Aug-19 VMware NSX-T Data Center On NSX-T 2.4.0/2.4.1 Edge Load Balancer service status is UNKNOWN Date Published: 31-Jul-19 VMware PKS

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VMware Horizon Resizing windows fails in Windows 10 1803 and the Horizon Client Published Date: 5-Aug-19 VMware Integrated OpenStack How to manually add certificates to the controllers in VMware Integrated OpenStack 5.x and earlier Published Date: 9-Aug-19 VMware NSX-T Data Center NSX-T UI pages fail to load Published Date: 6-Aug-19 VMware PKS Incorrect vCenter Server

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VMware Horizon HTML Access Unable to log in to Horizon HTML Access with a new user after current user password reset Published Date: 15-Aug-19 VMware Integrated OpenStack VMware Integrated Openstack upgrade from 4.1 to 5.1 generates error “Failed to query availability zones” Published Date: 16-Aug-19 VMware NSX-T Data Center NSX-T Backups are incorrectly reported as

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VMworld is right around the corner. This year, we have more opportunities than ever to show you how VMware is transforming the customer support experience. We have sessions on Skyline, SupportHub, My VMware and more. There will also be a Skyline Hands-On Lab and a Expert-Led Workshop. And for our TAM customers, we’ll have a

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VMware Horizon VM hosted App does not work well in Tablet mode Date Published: 23-Jul-19 VMware NSX-T Data Center Additional NSX-T manager nodes are stuck at “VM Clustering in Progress” Date Published: 25-Jul-19 In an NSX-T environment ESXi hosts fail with a PSOD Date Published: 24-Jul-19 NSX-T Manager allows to restore on the same NSX

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VMware Cloud Foundation on VxRail 3.7.x VCF on VxRail upgrade from 3.7.1 to 3.7.2 fails on Configuration Drift. Date Published: 11-Jul-19 VMware Cloud on AWS vCenter Cloud Gateway Appliance installation task gets stuck at 68% Date Published: 11-Jul-19 VMware Horizon Cloud on Microsoft Azure Changing the proxyPattern on a Horizon Cloud Pod’s Unified Access Gateway

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VMware ESXi INFINIDAT InfiniBox Active-Active Replication with VMware vSphere Metro Storage Cluster (vMSC) Date Published: 17-Jul-19 ESXi host becomes unresponsive due to resource pool large memory reservation Date Published: 17-Jul-19 VMware Horizon Locks screen automatically on smart card removal on Ubuntu 18.4, 16.4, SLED12SP3, SLES12SP3 and SLED11SP4 Date Published: 18-Jul-19 VMware NSX for vSphere Netcpa

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We are excited to announce updates to Skyline Advisor. These updates include a new Dashboard view, identification of additional solutions, identification of additional potential issues, and other enhancements. All of this is immediately available to all customers currently receiving proactive support from VMware. Furthermore, this update does not require you to update the Skyline Collector.

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Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products Thick-provisioned VMs on vSAN detected on vSAN-health check Virtual Machines running on VMware vSAN 6.6 and later report guest data consistency concerns following a disk extend operation vSAN Health Service - Online Health - Controller Utility Is Installed on Host VASA Provider Registration Troubleshooting “Virtual

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VMware ESXi The virtual machine freezes during boot up of the Windows Guest OS Date Published: 3-Jul-19 Unified Access Gateway (and Access Point) workaround for CVE-2019-11477 and CVE-2019-11478 Date Published: 2-Jul-19 Intel® Server System S2600WF Family with Intel® Optane? DC Persistent Memory Module Support Date Published: 1-Jul-19 ERROR: ATTEMPTING TO BACKUP SPBM DATA, PLEASE CHECK

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Restarting the Management agents in ESXi Uploading files to a vSphere service might fail “503 service unavailable” error when connecting to the vCenter Server using the vSphere Web Client Investigating virtual machine file locks on ESXi L1TF related “esx.problem.hyperthreading.unmitigated” vCenter Server Updates: CVE-2018-3646 How to reset the lost or forgotten root password in vCenter Server

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Status of TLSv1.1/1.2 Enablement and TLSv1.0 Disablement across VMware products vCenter Server or Platform Services Controller certificate validation error for external VMware Solutions in vSphere 6.0 Guest Introspection status reports “Warning: Guest Introspection service not ready” vCenter Server or Platform Services Controller certificate validation error messages for external solutions in environments with a External Platform

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Restarting the Management agents in ESXi Uploading files to a vSphere service might fail “503 service unavailable” error when connecting to the vCenter Server using the vSphere Web Client Investigating virtual machine file locks on ESXi L1TF related “esx.problem.hyperthreading.unmitigated” vCenter Server Updates: CVE-2018-3646 How to reset the lost or forgotten root password in vCenter Server

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Datacenter Database compatibility and upgrade path for VMware Products Date Published: 22-Jun-19 VMware Horizon Add Registry settings for Wan Optimization for USB redirected Wacom signature pad devices Date Published: 17-Jun-19 VMware Horizon Client for Mac OS X The Yubikey smart card authentication does not work when connecting to remote agent Date Published: 17-Jun-19 VMware Horizon

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VMware Cloud on AWS Dell EMC Avamar 19.1 for VMware Cloud on AWS Date Published: 27-Jun-19 VMware NSX-T Unable to add a L2VPN stretched Logical Switch to a Logical Router Date Published: 23-Jun-19 VMware NSX-T Data Center NSX-T upgrade on ESXi hosts fails at 40% in environments running containers Date Published: 28-Jun-19 VMware PKS How

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Datacenter Scripts to install MongoDB, Kafka, Elastic Search and Redis Date Published: 15-Jun-2019 VMware NSX-T Data Center In an NSX-T environment GARP packets are not received by all VMs on multi-TEP ESXi hosts Date Published: 13-Jun-2019 VMware Fusion 11.x Virtual machine fails to start, when Fusion is deployed to mac OS 10.14.5 or above where

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