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TACKtech Corp. > Articles > Software > Bugs and Fixes

Peachtree Software hangs and doesn't close. (TTID #317)

Author: TACKtech Team   Views: 15,108 /  Created: February 28, 2004
February 28, 2004 -- For several months, businesses using Peachtree Software have been experiencing problems after applying security related Hot Fixes from Microsoft to their Operating Systems. Problems include hanging while running the program and the program not responding when closing.

December 15, 2003 -- Peachtree Software Technical Support recommend uninstalling the Microsoft Hot Fixes to correct the shutdown issues with Peachtree.

The two hot fixes, discussed in Microsoft Knowledge Base Articles 811493 and 810577, have been out for the better part of a year and were reissued in Microsoft’s October 2004 - Update Rollup 1 for Microsoft Windows XP.

December 29, 2003 -- An anonymous business expresses concern regarding the inability to secure their systems with the Hot Fixes to Peachtree Support.

The following reply was receive:
“We understand that security is an highly important factor. Most companies, such as, ours have in place additional security measures. They are able to run without these hot fixes. Right now we only have the workaround you were giving earlier. I have checked with our Senior Support Team and they have been giving no new information on if and when there will be a patch available. Microsoft doesn't inform use of any updates they may be releasing. The only thing we can do is find a solution after-the-fact. I know this is not what you want to hear but we have no other suggestions at this time. As soon as a patch is available we will notify our customers.”
When will businesses receive the product support they deserve? Temporary Band-Aiding a problem is fine as long as it is temporary and not a permanent workaround. Software manufacturers need to focus on the compatibility with secured systems and not side step the issues.

- Download Update Rollup 1 for Microsoft Windows XP (KB826939)
- View Microsoft Knowledge Base Article - 826939

- View Microsoft Security Bulletin MS03-005
- View Microsoft Knowledge Base Article - 810577

- View Microsoft Security Bulletin MS03-013
- View Microsoft Knowledge Base Article - 811493

- Visit Microsoft Corporation

- Visit Peachtree Software
- Visit Best Software SB, Inc.

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