Make Homepage | Add To Favorites | Print Page | Submit News | Feedback | Contact | 

Your Technical Computer Information Resource!  
     
  Technical Updates @ TACKtech Corp.  

12.06.2018 - New research reveals 75 percent of customers still favour live agent support for customer service vs 25 percent self-service and chatbots



View RealWire related news. The research underscores the need to be purposeful when using chat bots; notes sharing sensitive information, lack of understanding and inability to solve issues among top concerns when using chat bots for service interactionsLONDON, 6 December, 2018 - New research from NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, reveals that three-quarters of consumers prefer to have their customer service inquiries handled by a live agent... Source: RealWire

- View Press Release

NID: 76000 / Submitted by: The Zilla of Zuron
Categories: Press Release
Most recent RealWire related news.
Qubit Data and Consumer Survey Reveal US Holiday Shopping Peak Periods are Getting Longer Each Year
Beta Version of LEI Search Tool 2.0 from GLEIF Provides Enhanced Options to Easily Access Open, Standardized and High Quality LEI Data
myrtle.ai selected to provide artificial intelligence benchmark code for internationally recognised competition
Bringing Asia that bit Closer: Japan IX and LINX celebrate new Partnership
Barracuda Networks and macmon secure provide a high level of network security with automated threat response for the endpoint
View archive of RealWire related news.

Visit the TACKtech Shop
  Popular Tech News  
  Most Viewed News  
  Top Affiliates  
........