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01.31.2017 - Enterprises That Don’t Evolve Their IT Business Models Could Miss Future Market Opportunities

View RealWire related news. New research report reveals IT support staff are spending more time on service requests and issue resolution than innovationLondon, UK - 31 January 2017 - A new *report that looks at how optimisation of IT operations drives digital transformation published today by Dimension Data reveals that IT operations staff are spending over 30% of their time on new service requests and supporting issue resolution, while only 15% of their time is allocated to innovation. This... Source: RealWire

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