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08.24.2016 - Mission Critical Support ? Onsite Support for Exceptional Escalations

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By Neil Isserow Dealing with support requests is something Technical Account Managers (TAMs) do on a regular basis. For the most part, they go according to a pretty well-rehearsed script. A Support Request (SR) is logged, a support engineer is engaged, the TAM manages the issue according to SLAs and customer requirements, and a resolution […]

The post Mission Critical Support ? Onsite Support for Exceptional Escalations appeared first on VMware TAM Blog.

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