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08.03.2016 - VMware TAMs Managing SLAs to Ensure Customer Satisfaction

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By Neil Isserow One of the major hurdles that we come across as VMware Technical Account Managers (TAMs) is dealing with support requests that are urgent from our customers’ perspectives. We always consider our TAM customers to be the most important. As an organization, however, and as part of VMware Support, we do have service […]

The post VMware TAMs Managing SLAs to Ensure Customer Satisfaction appeared first on VMware TAM Blog.

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