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05.19.2015 - Ultracomms launches AMD+, its latest innovation in mitigating silent pauses - whilst remaining Ofcom compliant



View RealWire related news. New solution improves agent productivity, reduces administration and ensures Ofcom compliance Fareham, Hampshire, 19 May 2015 - Ultracomms, Europe's first cloud-based contact centre solution provider, today announced the launch of AMD+, a patent-pending cloud-based innovation in answering machine detection (AMD). Ultracomms' AMD+ is designed to increase contact centre agent productivity, with an average of nine per cent improvement identified in the company's own research. AMD+ is also the first AMD technology to reduce the call... Source: RealWire

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