If college students had a mantra, I bet it’d be something along the lines of that Queen song: “I want it all and I want it now!” Students are used to instant, 24×7 access to social media, gaming, music and more in their personal lives. It’s no surprise they expect the same of their computer labs, courseware and IT support at school.
And they’re not the only ones with on-demand expectations. Faculty want to be able to innovate in real-time – not wait until next semester to introduce new subjects or try out new courseware. Academic leaders want to put education in easy reach of more students with online classes that let them learn when, where and how they want. In fact, 70% of chief academic leaders say online learning is critical to their long-term strategy (Online Learning Consortium, 2014).
The truth is, if colleges and universities don’t offer this kind of dynamic, always-on environment, they won’t be able to attract and retain the students and staff they need to remain competitive. But there’s a problem. Higher Ed IT departments often aren’t designed, staffed or funded to handle the extremely complex IT infrastructure this on-demand world requires........
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