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03.13.2015 - Why Service Owners Are Integral to IT-as-a-Service Delivery



View VMware related news. By Kai Holthaus The Service Owner Role The service owner role is central for an IT organization that is operating IT as a service (ITaaS). Why? Because the service owner is accountable for delivering services to customers and users, and accountabilities include: To act as prime customer contact for all service-related enquiries and issues To […]]>...

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