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02.20.2015 - How to Take Charge of Incident Ticket Ping Pong

View VMware related news. By Pierre Moncassin When incident tickets are repeatedly passed from one support team to another, I like to describe it as a “ping pong” situation. Most often this is not a lack of accountability or skills within individual teams. Each team genuinely fails to see the incident as relevant to their technical silo. They each […]]>...

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