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05.15.2014 - 82% of Retailers Believe they Provide a High Level of Customer Experience, but 72% of Consumers Disagree

View RealWire related news. Qmatic survey exposes a disconnect between how retailers rate their performance and customer perceptions of actual service delivery Bedfordshire - 15 May 2014 - Consumers confirm they're being let down when it comes to experiencing a consistent, positive and true to brand value experience across the multitude of channels available to them. In a thought leadership and research report commissioned by Qmatic and entitled "Great Expectations" Vanson Bourne, a specialist technology market research company, has... Source: RealWire

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