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11.06.2007 - DVLA Provides Efficient Customer Service Using Avaya Contact Centre Solutions



View RealWire related news. Increased Business Flexibility, Improved Customer Service, More Detailed Reports Enable Government Agencies to Maximise Effectiveness and Efficiency 6 November, 2007 GUILDFORD, UK - The Driver and Vehicle Licensing Agency (DVLA) has selected a Contact Centre solution from Avaya, the leading global provider of business communications software, systems and services, to support the Agency’s customer service. DVLA’s latest survey showed the Agency had a customer satisfaction level for 2006/07 of over 91%, supporting its focus on...

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NID: 18908 / Submitted by: The Spirit of Zuron
Categories: Press Release
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