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09.28.2007 - RightNow - Sponsored Study Shows Increasing Trend for Consumers to Boycott Organisations Following a Poor Customer Experience

View RealWire related news. Survey Reveals Northerners Swear, Scots Complain, Welsh Cry and Londoners Blog after a Bad Customer Service Experience MAIDENHEAD, UK. (September 28th, 2007) — According to the second Customer Experience Impact Report, a study sponsored by RightNow® Technologies (NASDAQ: RNOW) and conducted by Harris Interactive®, 76 percent of G.B. consumers will stop doing business with an organisation following a bad customer experience, up from 65 percent in 2005. National Customer Service Week - which highlights professional...

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