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07.30.2007 - Helpdesks flooded with fibs from users

View RealWire related news. Widespread dissatisfaction with IT helpdesk support, but users admit supplying inaccurate information Guildford, July 30 2007 - Netviewer has announced the findings of a new survey into IT helpdesks. The survey from independent research firm Vanson Bourne, shows that one in five users admit that they don’t always provide accurate information about the nature of a computer problem - the main reasons being a lack of insight (45 per cent), a lack of time (30...

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NID: 16989 / Submitted by: The Spirit of Zuron
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