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  Press Release Technical Updates [Page: 10 of 840] @ TACKtech Corp.  

09.25.2014 - IGEL integrates Microsoft RD Gateway into Linux thin clients

View RealWire related news. Reading, UK September 25th 2014 - With the latest firmware update for IGEL Linux users can now access their RDP environment via a Microsoft Remote Desktop Gateway when using Linux-based thin clients. This can be done easily and conveniently via the Internet, cutting administrative time whilst increasing security. The IGEL Linux firmware means it is now possible to connect directly via the Internet to the RDP environment behind an RD Gateway using Linux-based IGEL thin... Source: RealWire
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09.24.2014 - How Automakers Borrow Ideas from Moviemakers to Build Safer Cars

View NVIDIA related news. Automakers have long used GPUs to build better-looking cars. Now, Honda’s using them to create safer ones. It’s an important problem.¬†Over 30,000 people die each year in U.S. car crashes. 1.2 million die worldwide. That’s why Honda R&D Americas has started using NVIDIA Quadro GPUs in a new way. They’re creating computer-generated footage of simulated… Read More
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09.24.2014 - Symantec Appoints Michael A. Brown CEO

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09.24.2014 - Why the Gaming Industry Sets the Foundation For Tomorrow’s Smart Cars

View NVIDIA related news. With the launch last week of Maxwell, our 10th generation GPU architecture, you may still think of NVIDIA as just a video game graphics company. With our long history of innovation in the gaming world, it’s easy to understand why. What may surprise you is that our automotive business is one of the fastest growing… Read More
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09.24.2014 - Nobel Laureate Speaks at NVIDIA Engineering Conference

View NVIDIA related news. Pioneer. Professor. Nobel Prize winner. Oh, and don’t forget, Michael Levitt says after all the introductions, he’s also a programmer. “And I’m pretty good for my age,” the 67-year-old professor of structural biology at Stanford’s School of Medicine joked before addressing a crowd of more than 300 engineers, and hundreds more online, who had gathered… Read More
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09.24.2014 - Sutherland leverages Microsoft Dynamics CRM Online to consolidate leadership position in global customer experience management

View Microsoft-Press related news.

REDMOND, Wash. — Sept . 2 4 , 2014 — Sutherland Global Services, an acknowledged leader in business process and technology management services, continuously focuses on operational innovations and transformations to maintain its leadership position in Customer Experience Management. A major area of this focus is the digital transformation of key internal operations and processes, aimed at further enhancing the company’s track record of service excellence and consistent delivery of measurable results that impact their business.

Sutherland provides business-critical technology and analytics-enabled services to Fortune 1000 clients, which require secure and scalable platforms to enable Sutherland’s more than 30,000 employees across 40 operational facilities around the globe to deliver best-in-class services for efficiency and customer experience. To move the customer experience and quality of interactions to the next level, Sutherland evaluated several CRM platforms, ultimately selecting Microsoft Dynamics CRM Online based on its flexibility, customization capabilities and ease of use. The platform also provides Sutherland consultants with a seamless transition path because of their familiarity with other Microsoft business solutions, such as .NET, SharePoint Online 2013, SQL Server and Microsoft Lync. Sutherland recently and very successfully launched the first phase of the Dynamics deployment.

“The Business Process Outsourcing (BPO) industry and our Fortune 1000 clients are facing radical changes in market dynamics. These changes combined with technology advancements, such as cloud, social, mobility and big data, call for a paradigm shift. We have to fundamentally rethink how industry-specific transactions will be processed in the future and, more important, how information can be used to identify patterns that provide actionable insights for business managers,” said Deepak Batheja, CTO of Sutherland. “To best serve our clients, we need a best-of-class technology platform, fully optimized with lean business processes, that is flexible enough to enable continuous innovation. Microsoft Dynamics perfectly augments our 200-plus Technology Products and Intellectual Properties and forms the foundation of our world-class Customer Interaction Platform.”

To develop the solution, Sutherland partnered with Microsoft Consulting Services and configured the Dynamics platform to fit the nuances of the company’s multivertical BPO environment. Sutherland’s implementation was seamless, with no disruption to the high level of performance and reliability that is its hallmark. The enhanced multitenant capabilities have improved front office consultants’ efficiency by 20 percent and back office processing by 22 percent, resulting in a direct bottom-line benefit to the company.

“A positive customer experience relies on technology that can deliver flexibility and timeliness combined with service excellence. As a pre-eminent provider of business process outsourcing services, Sutherland understands this and is investing in a solution that allows its consultants to really know and understand the customer,” said Dennis Michalis, general manager, Microsoft Dynamics. “With unified agent desktops and real-time service analytics from a single screen across teams and office locations, Microsoft Dynamics CRM Online enables Sutherland employees to have access to the relevant information that empowers them to provide their clients’ customers with a consistently exceptional experience across the globe.”

With the rapid adoption of Dynamics CRM Online across the organization, Sutherland is looking at the next level of innovation and leveraging Microsoft products. “Our external environment is changing as young consumers prefer to communicate through social channels, so we will be leveraging Microsoft Dynamics Social Listening to understand our clients’ customers. Our vision is to have our internal collaboration platform seamlessly integrated with the external channels to better serve our customers,” Batheja said.

Those wanting to learn more about the benefits of integrated CRM solutions can engage with the Dynamics CRM Online community at, #MSDYNCRM.

About Sutherland

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. It is one of the largest, independent BPO companies in the world serving global leaders in major industry verticals. Headquartered in Rochester, N.Y., Sutherland employs over 30,000 professionals and has locations across the United States, Brazil, Philippines, Malaysia, China, India, UAE, Egypt, Bulgaria, UK, Canada, Mexico, Colombia, and Jamaica. For more information, visit

About Microsoft Dynamics

At the heart of every successful business are the people who make things happen. Microsoft Dynamics designs modern business solutions that empower individuals with intuitive tools that allow them to do their best work. Our proactive, easy-to-use business applications adapt to the way people and systems work, enabling businesses to rapidly deploy and be forward-looking in an ever-changing world.

About Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) is the worldwide leader in software, services, devices and solutions that help people and businesses realize their full potential.

Note to editors: For more information, news and perspectives from Microsoft, please visit the Microsoft News Center at Web links, telephone numbers and titles were correct at time of publication, but may have changed. For additional assistance, journalists and analysts may contact Microsoft’s Rapid Response Team or other appropriate contacts listed at

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09.24.2014 - New Body To Verify Driving Licence Data For Fleets

View RealWire related news. A new trade body, the Association for Driving Licence Verification ( has been launched to provide fleet users with responsible and secure access to DVLA driving licence data. Formed in part as a response to the upcoming abolition of the current driving licence paper counterpart, members of this new association are already established providers of driver licence checking through the DVLA's Electronic Driver Entitlement Checking Service [EDECS]. The data offered by the ADLV member companies... Source: RealWire
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09.24.2014 - ASC's Workforce Optimization Solution, neo, Shatters 2,000 Channel Level for Concurrent Recording

View RealWire related news. Technological Breakthrough Reduces Total Cost of Ownership for Contact Centers, Public Safety Organizations and Financial InstitutionsHoesbach/Germany, September 24, 2014 - ASC (, a leading global provider of innovative solutions to record, analyze and evaluate communications, today announced a technological breakthrough allowing simultaneous recording of 2,000 channels per server for neo, its workforce optimization (WFO) suite.This achievement provides customers with a significant reduction of TCO. Users can now streamline initial outlays and installation costs; save on... Source: RealWire
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09.24.2014 - InfinityQS Whitepaper Prepares Food Manufacturers for the Audit Process

View RealWire related news. Manufacturing Intelligence and quality software company publishes whitepaper, "In-laws, Outlaws and Auditors: The Guide to Planning, Executing and Surviving the Perilous Business of Audits," for the food and beverage industryLondon, UK - Sept 24, 2014 - InfinityQS International, Inc., the global authority on real-time quality and Manufacturing Intelligence, today announces the availability of its new whitepaper, "In-laws, Outlaws and Auditors: The Guide to Planning, Executing and Surviving the Perilous Business of Audits." Written to help... Source: RealWire
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09.24.2014 - Telstra Keynote Urges CIOs to Master the Art of Shaping Cloud Services

View RealWire related news. 24 SEPTEMBER 2014, PORTUGAL - Delivering the keynote at the Net Events EMEA Press & Service Provider Summit in Portugal, Tom Homer, Telstra's Head of EMEA and the Americas, Global Enterprise & Services said Cloud's influence would lead to the workplace of the future no longer being a physical location, but instead a dataset.Providing his vision of how cloud technology will evolve by 2020, Mr Homer predicted that a combination of Web Scale IT, Hybrid... Source: RealWire
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09.24.2014 - Is new competition shaking foundations between Oracle and its independent software vendors?

View RealWire related news. ISVs are enticed by larger profit margins thanks to new tech companies offering viable alternatives, says TmaxSoftNew enterprise software providers entering the UK market have created a number of opportunities for independent software vendors (ISVs) to significantly increase their profits. Partnering with these new tech players enables ISVs to move away from expensive and complicated licensing agreements that are traditionally associated with the Silicon giants, according to TmaxSoft.Databases act as the backbone for ISV software... Source: RealWire
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09.24.2014 - Qumram appoints Patrick Barnert as CEO to drive expansion

View RealWire related news. Fast-growing Swiss information management firm recruits former Open Text Senior Vice President to pilot second growth phase Zurich, Switzerland, 24 September 2014 - Qumram AG, a Swiss company specialising in information management, has appointed Patrick Barnert (43) as CEO with effect from 1 September 2014. As a seasoned manager experienced in growing companies and global business units, Barnert's principal mission is to actively drive the young company's growth and internationalisation. His management experience includes a... Source: RealWire
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09.23.2014 - Norton Delivers Powerful Threat Protection in Single Service

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09.23.2014 - Accelerated Computing Comes Up Big in 2014 HPCwire Awards

View NVIDIA related news. The list of finalists for the 2014 HPCwire Readers’ Choice Awards is out. And projects making use of accelerated computing are all over this list. With nominations in 13 of the categories, GPU-accelerated computing is making a growing impact in almost all areas of high-performance computing (HPC). Nominees range from ground-breaking breast cancer research projects… Read More
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09.23.2014 - Don’t wait in-line

View Replify related news. A question we are often asked when a customer is about to trial Replify Accelerator is whether or not it will impact their network for non-Accelerator users. For most scenarios, the answer is a definitive "No, if anything, it may improve things." The reason we are asked this is because a number of WAN optimization products work "in-line".
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09.23.2014 - The B2 Group appoints Phil Hartley as Chief Operating Officer

View RealWire related news. Skills and expertise bolster the team as company continues to growLondon and Luxembourg, 23 September, 2014 The B2 Group provider of cloud based payments, FX and funds STP software and consultancy solutions to administrators, transaction banks and corporates across the globe announced the appointment of Phil Hartley to the position of Chief Operating Officer spanning both Luxembourg and London offices."In the past year, The B2 Group has grown considerably. With new clients in all of... Source: RealWire
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09.23.2014 - Teekay Goes Live With Petrotechnics' Proscient On Voyageur Spirit Asset

View RealWire related news. Teekay Petrojarl begins global rollout of Proscient across its fleet of FPSOs.Aberdeen, September 23, 2014 - Petrotechnics, the leading provider of operational performance and predictive risk management solutions announced today that Teekay Petrojarl has gone live with the Proscient operational performance and predictive risk platform on its Voyageur Spirit asset in the North Sea, The Voyageur Spirit Proscient go live kicks off the global deployment of Proscient across Teekay's fleet of FPSOs in the UK... Source: RealWire
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09.23.2014 - Wi-Fi in the Sky: Thaicom Launches Asia-Pacific In-Flight Connectivity Service

View RealWire related news. Leading Asian satellite operator becomes first to offer service using Ku-band in Asia-PacificNonthaburi, Thailand, 23 September 2014 - The first flight to use Thaicom's new satellite-based In-Flight Connectivity (IFC) service in Asia-Pacific took off from Bangkok Don Mueang International Airport today. The service, which uses Ku-band and is now fully operational, provides broadband on commercial flights for Thailand's number one premium low cost airline, Nok Air. Journalists and regular passengers on board Nok Air flight... Source: RealWire
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09.23.2014 - Innovation in action in the Datum Cloud Hub

View RealWire related news. Vissensa demonstrates innovation and expertise with the IBM Enterprise Cloud SystemFARNBOROUGH - 23 September 2014: Datum Datacentres is proud to highlight exciting developments from one of its founding clients, Vissensa, the privately owned cloud and technical consulting company. In June of this year Vissensa took delivery of the IBM systemZ mainframe-based Enterprise Cloud System, a first for the UK - and the impressively capable machine is now installed in Datum's FRN1 data centre.A key member... Source: RealWire
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09.23.2014 - INWI Migrates to Openet’s Real-time Policy Management Solution to Unlock New Revenue Streams

View RealWire related news. Openet Enables INWI to accelerate data innovation and optimize the customer experience through real-time visibility and account controlDUBLIN, Ireland - September 23, 2014 - Openet, a global leader in the supply of real-time BSS (business support systems), today announced that INWI, a leading Moroccan operator, has deployed Openet's Policy Manager to successfully provide convergent policy control and advanced allowance management. INWI migrates to Openet's leading PCC solution to rapidly deploy new services to subscribers and... Source: RealWire
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